I've been working with a product scale-up business to create the conditions for a culture of greater accountability in their business. In one conversation we talked about what it really means to hold people to account. It struck me that this is something that is much discussed in leadership. But...
If you're always firefighting in your business, don't become a better firefighter. Reduce founder traps and find a sustainable growth path.
Decisions control the flow of work in your business. Pay attention to how and when they're made as well as who decides about what.
Process can be a source of innovation, reduce friction and accelerate growth. Don't let it become an industry in its own right. Look beyond the obvious.
A culture of accountability is powerful in creating scale in business, but is hard to achieve in practice.